Workplace Operations

After completion of this Workplace Operations Study School, successful learners will be capable of:

• Developing an operational plan for a unit.
• Implementing an operational plan.
• Monitoring, measuring, and evaluating the achievement of goals and objectives.
• Demonstrating knowledge of and insight into the need for change within the context of environmental change.
• Analysing an area requiring a change process.
• Selecting a model for implementing a change management process.
• Formulating recommendations on implementing the change process.
• Explaining the concept of leadership.
• Differentiating between leadership and management.
• Analysing and comparing leadership theories.
• Applying the different roles and qualities of leadership in a work context.
• Using mathematical techniques to collect and organise data.
• Applying mathematical analysis to calculate and represent financial and economic data.
• Applying mathematical analysis to indicate economic relationships.
• Communicate effectively at work with colleagues and clients.
• Compile and write technical, feasibility, and commissioning reports.
• Communicate in an assertive manner with clients and fellow workers.