Service Excellence
Skills Programme for Certification
The Service Excellence Skills Programme form part of the Further Education & Training Certificate: Generic Management (Qualification 57712) This qualification is offered by LEDISA Academy in the form of 6 Skills Programmes (Study Schools). Skills Programme S13 deals with Service Excellence.
Service Excellence Overview
This Skills Programme is intended to provide managers with the basic skills to conceptualise and brand their organisation’s services and products. It further assists the manager to identify and create awareness of service levels within his/her organisation.
Skills Programme S13 is the fourth required Skills Programme (also called a Study School). It is made up of the courses (Unit Standards) listed in the table below.
Service Excellence Structure Within Qualification Framework
Service Excellence Skills Programme Structure
This Skills Programme consists of the following three (3) Unit Standards:
Services SETA (SAQA) Alignment
Credits Against SAQA Qualification: 57712
Skills Programme Title: Skills Programme S13 of the Further Education & Training Certificate: Generic Management
NQF Level: Level 4
Credits: 16
Delivery Method & Language
The programme is facilitated in English by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Lecture, Exercises, Discussion, Role Plays, Case Studies, PowerPoint Presentation, Videos, Simulations, and Learner Assessment. Study Methods include workshop training, blended online learning and in-house/on-site training.
Financial Best Practices Certification
- Upon successful completion, the learner will receive a Letter of Competence.
- Upon verified Competence, the learner will receive a Certificate of Competence as well as a Statement of Results issued by Services SETA.
Accreditation
LEDISA Academy (Pty) Ltd is accredited for this training course with the Services SETA. Accreditation Number 9703. Proof of Registration available on request.
The Way Forward
Skills Programme S13 (Service Excellence) is a compulsory programme. A certification of completion will be issued to successful candidates and the next step towards completion of the Further Education & Training Certificate: Generic Management is enrolment for Skills Programme (Study School) S14: Performance Management