Workforce Development

After completion of this Workforce Management Study School, successful learners will be capable of:

• Liaising and networking with internal and external stakeholders.
• Devising and applying a strategy to establish constructive relationships with team members in a unit.
• Devising and applying a strategy to establish constructive relationships with managers.
• Identifying and minimising personal conflict in the workplace.
• Analysing education, training and development needs of members of a unit.
• Recording the results of the training needs analysis.
• Compiling a people development plan for a work unit.
• Managing the implementation of a people development plan for a unit.
• Demonstrating knowledge and understanding of diversity in the workplace.
• Demonstrating understanding of the reality of diversity and its value in a unit.
• Managing team members taking into account similarities and differences.
• Dealing with disagreements and conflicts arising from diversity in a unit.
• Demonstrating understanding of the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives.
• Applying the concept of corporate ethics to a unit.
• Analysing the unit in relation to the principles of corporate ethics.
• Formulating recommendations for promoting organisational values, the code of conduct and ethical practices within a unit and entity.
• Demonstrating knowledge of and insight into the theory of teams and the importance of teams in workplace activities.
• Applying the theory of teams to team dynamics.
• Explaining the process of building teams.
• Analysing the role of team leader in promoting team effectiveness.
• Evaluating the effectiveness of a team and propose ways to improve team effectiveness.