Systems & Processes

After completion of this Systems & Processes Study School, successful learners will be capable of:

• Applying critical and analytical thinking to an issue or problem.
• Engage with stakeholders in analysing the issue/problem and developing solutions.
• Selecting feasible solutions through a systems approach.
• Formulating and communicating the decision.
• Demonstrating an understanding of business processes and potential risks to a unit.
• Identifying and evaluating potential risks in a unit.
• Developing contingency plans for managing risk.
• Testing and revising contingency plans.
• Analysing own unit in terms of opportunities for innovation.
• Demonstrating understanding of the techniques that promote creativity.
• Developing a plan for creating an environment conducive to innovation.
• Leading a team through a creative thinking process.
• Formulating performance standards for team members in a unit.
• Establishing systems for monitoring the performance of team members.
• Preparing for a performance review of a team member.
• Conducting performance review interview.
• Selecting a first-line manager for a specific position.
• Plan the coaching process of a first-line manager.
• Coaching of selected first-line managers.
• Monitoring and measuring the results of coaching sessions.
• Demonstrate knowledge and understanding of the concepts and components of knowledge management.
• Analyse a unit according to the entity’s knowledge management policies and procedures.
• Develop a knowledge management implementation plan for a unit.