Relationship Management
Purpose of this Relationship Management Training Course
Relationship Management skills are a collection of soft skills used to communicate with others and form meaningful and healthy work relationships. Relationship management skills are critical in the workplace for getting along with co-workers, contributing to a team, and establishing an understanding with others.
The Relationship Management Training Course is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.
What is the minimum entry requirements?
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
- Computer Literacy at NQF Level 4.
Learning Approach
- Our workshops and on-site courses run over two or three days. Portfolios and final assessment are completed on the last day of the workshop.
- 2 Day Online training through Webinar Sessions over Zoom or our Groove Webinar Platform.
- Blended e-Learning: Learners set their own learning pace and complete the programme based on the time available. This can be done within a few hours, one to two weeks or even within two months.
How long does it take to complete the Relationship Management Course?
- Workshop attendance: 2 Days, thereafter 6 weeks for submission of Portfolio of Evidence.
- Online Webinar Course: 2 Days
- Blended e-Learning option: 4 Weeks to complete self-study & 4 weeks to complete final assessment Phase.
Relationship Management Course Outline
- Liaising and networking with internal and external stakeholders.
- Devising and applying a strategy to establish constructive relationships with team members in a unit.
- Devising and applying a strategy to establish constructive relationships with managers.
- Identifying and minimising personal conflict in the workplace.
Services SETA (SAQA) Alignment
SAQA US Number: 252027
US Title: Devise and apply strategies to establish and maintain workplace relationships
NQF Level: Level 5
Credits: 6
Relationship Management Course Articulation
Credits obtained after successful completion of this training course will contribute towards qualification 59201, National Certificate: Generic Management, NQF Level 5.
Delivery Method & Language
The programme is facilitated in English by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Lecture, Exercises, Discussion, Role Plays, Case Studies, PowerPoint Presentation, Videos, Simulations, and Learner Assessment. Study Methods include workshop training, blended online learning and in-house/on-site training.
Certification
- Upon successful completion, the learner will receive a Letter of Competence.
- Upon verified Competence, the learner will receive a Certificate of Competence from LEDISA Academy, as well as a Statement of Results issued by Services SETA.
Accreditation
LEDISA Academy (Pty) Ltd is accredited for this training course with the Services SETA. Accreditation Number 9703. Proof of Registration available on request.