Customer Service
Purpose of this Customer Service Training Course
The Customer Service Training Course enables the first line and middle manager to monitor the level of service between an organisation and its customers, both internal and external This accredited management and leadership training are for those who really want to make a difference.
What is the minimum entry requirements?
- Communication at NQF Level 4.
- Mathematical Literacy at NQF Level 4.
Learning Approach
- Our workshops and on-site courses run over two or three days. Portfolios and final assessment are completed on the last day of the workshop.
- 2-Day Online training through Webinar Sessions over Zoom or our Groove Webinar Platform.
- Blended e-Learning: Learners set their own learning pace and complete the programme based on the time available. This can be done within a few hours, one to two weeks or even within two months.
How long does it take to complete the Customer Service Course?
- Workshop attendance: 2 Days, thereafter 6 weeks for submission of Portfolio of Evidence.
- Online Webinar Course: 2 Days
- Blended e-Learning option: 4 Weeks to complete self-study & 4 weeks to complete final assessment Phase.2
Customer Service Course Outline
- Identify internal and external customers, where applicable.
- Explain standards of customer service expected by the organisation.
- Measure customer satisfaction on an ongoing basis.
- Recommend corrective action.
Services SETA (SAQA) Alignment
SAQA US Number: 242829
US Title: Monitor the level of service to a range of customers
NQF Level: Level 4
Credits: 5
Customer Service Course Articulation
Credits obtained after successful completion of this training course will contribute towards qualification 57712, FET Certificate: Generic Management, NQF Level 4.
Delivery Method & Language
The programme is facilitated in English by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Lecture, Exercises, Discussion, Role Plays, Case Studies, PowerPoint Presentation, Videos, Simulations, and Learner Assessment. Study Methods include workshop training, blended online learning and in-house/on-site training.
Certification
- Upon successful completion, the learner will receive a Letter of Competence.
- Upon verified Competence, the learner will receive a Certificate of Competence from LEDISA Academy, as well as a Statement of Results issued by Services SETA.
Accreditation
LEDISA Academy (Pty) Ltd is accredited for this training course with the Services SETA. Accreditation Number 9703. Proof of Registration available on request.